Cases of study

Client: Banco Santander

Overview:

Banco Santander is the fourth largest bank in the world by profits (EUR 9 billion in 2009). With presence in Europe, United States, Latin America and Africa, it counts with 170000 employees. Banco Santander changed radically the way the documents were published in the Intranet, by moving them to DocManager, where additional to the control security and divulgation features, all the users have quick access to latest information items and with a complete set of usage level reports.

Background:

Banco Santander´s organization & methods area had all the processes well documented, placed in the Intranet environment. However, document control turned out to be a very cumbersome procedure, encompassing several manual steps and involving quite a lot of staff required to change, publish and divulge new documents. Furthermore, users were not interested into accessing the information because the lack of intuitiveness.

Solution:

DocManager was implemented to control all the processes documentation in the Colombia branch, in a record time of 3 months. To achieve this, a team was assembled including project and IT leaders, from both sides (client and provider). The processes were studied and the information was loaded into the application, adjusting the administration and divulgation procedures, to finally conduct training seasons.

Outcome

With the implementation of DocManager, users count on a tool which executes all the required steps for the administrative control of document versions, publishing and divulgation and the security configuration, ensuring processes quality and saving up to 30%in the invested time. Additionally, processes are lined up with the ISO-9000 standard.